GotCred is owned and operated by GotSkill Platforms Limited ABN 64 608 184 578 ("GotSkill").
GotCred’s purpose is to help people get jobs done better, faster and safer through provision of its trusted credential storage, sharing and monitoring service between Workers, Employers and their customers.
1.1 The GotCred Entities Responsible for Your Information
(a) “Employer” means any organisation that has joined GotCred as an Employer and has accepted our Terms and Conditions to receive credentials shared by Workers (with their consent) to the Employer for the purpose of viewing details and notifications about the completeness and currency of credentials of job applicants and employees as required by the Employer.
(b) “Non-Personal Data” refers to any information that does not identify you as a specific individual.
(c) “Personal Data” refers to any information that relates to an identified or identifiable individual.
(d) “Worker” means any natural person who has joined GotCred as an individual member and has accepted our Terms and Conditions for storage, maintenance and sharing of their credentials.
(e) “Share” means any Personal and Non-Personal Data selected by a Worker from within their profile which they consent to be provided to a person nominated by that Worker.
1.4 GotCred’s approach to privacy and the General Data Protection Regulation (GDPR)
2. Information Collected
You provide different types of information in order for GotCred to provide our services, products and features to you. GotCred associates this information with your account to create your GotCred Profile.
2.1 Information You Provide to GotCred
– From Your Account
We collect data from you when you create an GotCred account, request information, subscribe for a service, participate in a survey, post a rating or review, post a question or answer, post a credential, upload content or otherwise actively send us data on our Site. This may include, but is not limited to, your user name, password, first and last name, email address, telephone number (including mobile phone number), street address, gender, occupation, interests, messages you send to users, and any other data included in a submitted profile or credential, including but not limited to application materials and answers to questions submitted to Employers through GotCred and answers you give to any questionnaires sent to you. This information may be associated with your profile.
You may provide your specific location data when you provide it yourself on the GotCred Apps (as defined in the GotCred Terms of Service Introduction) to help you find more relevant roles (including from the location service on your mobile device when you grant permission to a GotCred App), or when you submit a photo to a credential that includes the provision of the location data of where the photo was taken. GotCred seeks your consent at the time of such provision, and such processing will only be performed where consent is secured.
– Through Your Activity on GotCred
In addition, as part of the standard operation of the Site, GotCred may collect and analyze information from your computer or mobile device and actions taken on the Site, including, but not limited to, your credentials, your searches on GotCred, the titles of roles you search, click on or apply to, where those roles are located, salary interest or experience, the general salary range or experience level of the roles you view (where indicated), your activity time on the Site and each page, page views, clicks, taps, session activity, browser type, operating system, type of device, MAC address, IP address and the domain name from which you accessed the Site.
– When Providing Employer Information
If you are an Employer, GotCred may request that you provide certain Personal Data to GotCred in order to verify your account. This information may include, but may not be limited to, your identity documentation (ID), Business Registration information, a utility bill, or the name and email address of an Employer representative.
This information will be used for internal purposes only, subject to any request by law enforcement or a court order. In connection with chargeable services, we will also collect payment information (e.g. the last four digits of credit card numbers and related verification information). Please note that GotCred only has access to the last four digits of Employer credit card numbers and does not store full credit card numbers.
2.2 Information Collected When You Apply for roles or Access GotCred from Some Third-Party Websites
– When You Apply to Jobs on Some Third-Party Sites
GotCred may also collect information about web sites and web pages you visit through GotCred, about job postings that you save, notes or applications statuses that you save or update, or data regarding how you engage with websites or other actions you take on such website, including URLs of websites you visit. We do this in order to allow a Worker to keep a record of particular job listings of interest, to detect a job application form on a third-party website to give a Worker the option to auto-fill parts of the form using data in your GotCred profile , or to confirm an application. GotCred may learn about what types of jobs and GotCred product features are of interest to you, so that we can provide you with improved job listing searches, job listing recommendations and product features.
– When You Log In or Use GotCred from Some Third-Party Sites
You may also create an account or log in to your GotCred account using third-party websites including, but not limited to, Facebook or Google. If you do not already have a GotCred account but log in to GotCred using your Facebook or Google account, this creates a GotCred account using the same email address used in your Facebook or Google account. If you agree to provide this information to GotCred, Facebook or Google will authenticate you and redirect you to GotCred’s Site. Please note, when you log in to GotCred using your Facebook or Google account, Facebook or Google will cookie you in order to authenticate you as a Facebook or Google user.
By accessing GotCred through your Facebook or Google account, you understand that Facebook or Google will share certain data detailed in the above paragraph for the purposes of authentication to permit you to access our Site in a secure manner. You may stop this at any point from your Facebook or Google account. This information will be considered GotCred account information for purposes of your use of the Site.
You can disable the connection between your Facebook or Google account and your GotCred account at any time by accessing your privacy settings on your Facebook or Google account. Facebook or Google may also ask for your permission to share certain other details with GotCred, including but not limited to your name, profile picture, public profile information, and email address. Once you give this permission, the requested information will be shared with GotCred, who may use this information to provide services to you, including populating your GotCred profile. The shared information will remain associated with your GotCred profile until you modify or delete it.
PLEASE NOTE THAT YOUR RELATIONSHIP WITH FACEBOOK OR GOOGLE OR ANY OTHER THIRD-PARTY WEBSITE IS GOVERNED SOLELY BY YOUR AGREEMENT WITH SUCH THIRD-PARTY WEBSITE.
2.3 Any Other Personal Data GotCred May Receive from Third Parties
2.4 Storage of Your Information
GotCred stores your personal data until it is no longer necessary to provide our services or until you ask us to delete your personal data. As one example, if an Employer deletes a Worker credential share in its dashboard on GotCred, GotCred may delete information associated with that Share . As another example, after a Share has been established with an Employer in connection with a job application, GotCred may retain details of the Share for such time as the Share remains in the Worker’s dashboard. We may also be required to retain certain information in order to comply with local laws.
2.5 What Personal Data is Required
GotCred will indicate to you at the point of provision what Personal Data is required from you in order to provide a particular GotCred service or feature. Where the required Personal Data is not provided by you then the particular feature or service may not be available to you.
2.6 The Legal Basis on Which GotCred Collects Your Personal Data
GotCred collects and processes your Personal Data on the basis of different legal grounds, depending on the nature of the Personal Data being provided and the type of processing involved. More information is provided below.
– Performance of a Contract
Personal Data may be processed by GotCred on the basis that it is necessary for the performance of our agreement with you, or in order to take steps at the request of the user prior to entering such an agreement. An example of this would be where GotCred shares a Worker’s credentials with an Employer.
– Legitimate Interest
Other types of processing of your Personal Data is necessary for the purposes of legitimate interests pursued by GotCred. Such legitimate interests will include where GotCred sends you marketing about our products and services, where we believe you have a reasonable expectation that we will perform a particular type of processing on your behalf, or where such processing is strictly necessary for fraud detection and prevention. A further example would be where GotCred shares your Personal Data with GotCred affiliates as detailed in section 4.13 below.
GotCred will only rely on such a ground where an assessment has been performed balancing the interests and rights involved and the necessity of the processing in order to provide our services, products and features to you.
- Compliance with a Legal Obligation
GotCred may need to perform certain types of processing in order to allow GotCred to comply with a legal obligation. An example of this would be where GotCred is required to retain business records for fixed periods of time in order to comply with local legal requirements.
Finally, in certain situations, GotCred relies on your consent in order to process your Personal Data. Where GotCred requires your consent in order to collect, process or share certain Personal Data, we seek your consent at the time of provision, and such processing will only be performed where consent is secured.
3. Limitations of Use
3.1 Where a Worker Wants to Close a Worker Account
When a Worker closes an account, the Worker will no longer have access to any of the data we make available under that account name, including but not limited to, shares history, credentials data and images, roles the Worker has applied for, expiry alerts, resumes, and any other data associated with the account. If the Worker uses the same email address to set up a new account, the data from a previous account may not become available to the Worker again. Please also note that closing your Worker account may result in you losing access to all GotCred products and the ability to utilize the “Log in with GotCred” feature that may be found on certain third-party sites.
GotCred reserves the right to keep any materials in a closed account as necessary to preserve and protect its rights to the extent permitted by law (for example, to preserve records of a dispute) or to comply with its obligations under local law (for example, if requested to retain by law enforcement). A closed account does not mean that all of the data is expunged from the GotCred systems, although it will not be readily available under the Worker’s original account name. When the Worker presses the close account button on the dashboard, GotCred will begin to process that instruction within 24 hours and it aims to have completed the operation within 30 days.
3.2 Where an Employer Wants to Close an Employer Account
3.3 Where a Worker Wants to Delete a credential share
If a Worker wants to delete a credential share on GotCred’s Site, they should withdraw consent for that share on the GotCred app and are advised to contact the Employer share recipient directly to request deletion of their share records. For credential shares which you, the Worker submit through GotCred (including the use of a GotCred share) to an Employer, (with related materials submitted), please note: 1) that your credential shares and materials may be controlled by an Employer; 2) we may direct you to that Employer for Personal Data deletion requests where that Personal Data is held by that Employer; and 3) GotCred depends on the Employer or the Employer’s agent to provide GotCred with the correct destination for all credential shares.
3.4 Where the Employer Contact Details Provided to GotCred Are Incorrect
In the event that the Share party details provided to GotCred are incorrect, your intended Share data will not be received by the intended recipient of the Share. GotCred has no liability for such Shares.
3.5 Minimum Age of our Users
The Site is not for use by anyone under the age of 16. However, if local laws provide for an alternative minimum age for GotCred to lawfully provide the services in the Site to you, then that shall apply as the applicable minimum age. In all jurisdictions outside the European Union, if you are under the age of 18 or the age of majority in your jurisdiction, you must use GotCred under the supervision of your parent, legal guardian or responsible adult.
GotCred adopts a range of measures to try to ensure that we do not accept individuals who do not meet the minimum age and any other applicable age requirements. If you do not satisfy these age requirements, please email [email protected].
4. Purposes, Uses and Disclosures of Information
1) provide our services, products and features to you, to help Workers fill roles and Employers fill roles;
2) to measure and improve those services, products and features; and
3) to protect our users and provide them with customer support.
More detail on these purposes, uses and disclosures of your information is set out below.
4.1 Creating an Account, Sending You Alerts and Other Promotional Materials
If and to the extent permitted by applicable law, GotCred may use your contact information to (i) create an account; (ii) send you Alerts (as defined below); and (iii) send you information about GotCred, including promotional materials. GotCred may use third-party partners to perform these activities on GotCred’s behalf.
An “Alert” is defined as an email or in-app notification that you sign up for containing information in response to a search query you have run or the status of your credentials. A “Company Alert” is one type of job alert which contains job listings and other information you have requested regarding a company. “Role Alerts” may include roles that GotCred identifies for you, GotCred targeted ads, companies you may be interested in following, or other actions you may want to take on the Site. GotCred may adjust the frequency of Role Alerts.
4.2 Giving You Relevant Search Results and Recommended Roles
In order to optimize our services, products and features for you, GotCred may use your previous search and browsing history (e.g. the roles you may wish to fill) to identify you and determine relevant search results and provide you with recommended roles or reach out to you about roles you may be interested in. We may also use credential data to tailor your experience on the Site, to show you content that GotCred thinks you may be interested in, and display content according to your preferences. GotCred may return different results for the same search query and has full discretion with respect to the role listings it presents in response to any particular search.
4.3 Your Contact Information
When you give GotCred contact information (such as your name and email address) and other forms of Personal Data and Non-Personal Data, you agree that GotCred may utilise this information for the purposes outlined in sections 4, 5 and 9, to the extent applicable. In particular, you agree that GotCred may, as part of its services to you, communicate with you, or initiate communication with you on behalf of a third party, through your GotCred account or through other means such as email, telephone (including mobile phone), or postal mail, including through the use of contact information that you may provide to GotCred or that GotCred may otherwise obtain from third-party resources.
4.4 Your Credentials and Resume Information
– Changing Your Resume Privacy Settings
When you share your credentials or resume on GotCred with an Employer, it will not be public by default. Additionally, Employers who have saved your shared credentials or while it was shared may continue to have access to your credentials or resume even after you have cancelled the Employer share.
4.5 Matching Workers With Employers
You acknowledge that GotCred may determine whether the words of your credentials or resume or any other individuals’ resume match the words of certain job descriptions, and vice versa, in order to improve the Site or any other GotCred product or service (including by notifying you or Employers about potentially relevant credential descriptions and resumes to Workers and Employers).
If you have a GotCred account, you agree that GotCred may contact you or suggest you to Employers that might be interested in a person who matches your behavior on GotCred.
4.6 Sending Messages on GotCred
GotCred may provide two-way message proxy and relay services to the users of our GotCred products (“Relay Service”). By utilizing any Relay Service, you acknowledge that you are asking GotCred to send these messages on your behalf. This includes your Share credentials or other information.
We process, monitor, review, store and analyse such content, including via automated means, for data analysis, quality control, enforcement of the Site use terms and conditions and other GotCred policies, content moderation, and to improve the Site or any other GotCred product or service. Examples of such improvements would be improving the open rate of messages by optimizing their delivery, optimizing our search results, improving role listings, permitting applicants to manage their credential Shares after transmitting them to GotCred, ensuring you are provided with personally relevant product features and communications, and preventing fraud and spam. As a result of this activity, or due to technical malfunction, in certain circumstances such content may be delayed or may not be delivered to the intended recipient. GotCred may (but is not obligated to) notify you in such an event. By using a Relay Service or otherwise providing user content through the Site, you agree to this activity and acknowledge that this activity is necessary for maintaining the quality of the Site and for providing the Relay Service.
4.7 Sending You Text Messages
GotCred may offer you the opportunity to receive text messages from GotCred. In such an event you will enter your phone number in your GotCred profile. By entering your mobile phone number, you are representing and confirming it is your number and that you have the right to accept text messages at the number. You agree to accept such text messages on your mobile phone, including messages sent by automated telephone dialing system. To unsubscribe at any time, reply to the text with STOP or contact GotCred Customer Support at [email protected]
4.8 Facilitating Telephone Relay System Between Workers and Employers
Where applicable, GotCred may offer Workers and Employers the option to avail of a telephone relay system to facilitate contact. Such a system generally uses masked or proxy telephone numbers to protect users and is only available to users who select it on the Site. No recording of conversations or messages is performed through this relay system, although data relating to whether a call was answered, and call duration may be gathered. Such functionality is provided to GotCred by third party service providers such as Twilio.
4.9 Facilitating Text Messaging Relay Service Between Workers and Employers
GotCred may offer Workers and Employers the ability to avail themselves of an autodialed text messaging relay service to facilitate contact. To unsubscribe at any time from such services, reply STOP by text message to the telephone number or short code provided or contact GotCred Customer Support.
4.10 Preventing Fraud and Spam
We may use a variety of methods to detect and address anomalous activity and screen content to prevent abuse such as spam or fraud. However, such detection methods are not perfect and false positives may occur. These efforts may, on occasion, result in a temporary or permanent suspension or termination of some functions for some users.
– Preventing Fraud and Spam in Messages
GotCred also reserves the right to drop messages from our relay system that GotCred determines do not adhere to Site Rules or any of the terms of this agreement. GotCred further reserves the right to conduct investigations to determine whether you are perpetrating a scam, spamming GotCred or its users, or otherwise conducting fraudulent activity on GotCred by various means, including but not limited to investigating your functionality by setting up profiles and names that belong to GotCred. GotCred also reserves the right to turn over any information gathered via such investigations to the police or other third party if GotCred has a good faith belief that you are using the Site in violation of these terms.
GotCred reserves the right to verify and confirm the identity of any party associated with an email relay. This includes but is not limited to verifying the identity of the sender of an email with the Employer agents associated with that email address on the relevant role.
4.11 Facilitating Payment
If you provide credit, debit or other payment card or related details to us in order to make a payment, GotCred will use such information only for the purpose of processing the payment (e.g. the last four digits of credit card numbers and related verification information). Any credit card and related billing and payment information that you provide to GotCred may be shared by GotCred with companies who work on GotCred’s behalf, such as payment processors and/or credit agencies, solely for the purposes of checking credit, effecting payment to GotCred and servicing your account.
4.12 Automated Processing of Your Personal Data
In order to optimize the performance of the GotCred Site and services for users, GotCred performs automated processing of Personal Data evaluating certain specific aspects relating to a user, in particular to analyse or predict aspects concerning a user’s personal preferences or interests in terms of GotCred’s Site and services. Where it occurs, such processing is carried out if necessary for the performance of our agreement with our users, to allow GotCred to provide its services to Workers and Employers (including analysing credentials and resumes on behalf of Employers), or in other cases on the basis of a user’s consent.
4.13 Sharing your Information with GotCred Affiliated Entities and Websites
For the purposes of this Policy, “affiliates” means any entity that directly or indirectly, controls, is controlled by, or is under common control of or with a GotCred entity, now or in the future. “Control” for these purposes means having a majority of shares or the right and ability to direct management. This includes GotCred affiliated entities located outside the European Economic Area (“EEA”) or Switzerland.
Examples of our affiliates and affiliated websites include SkillTracker Global Pty Ltd.
Such data sharing with GotCred affiliates will be performed for a number of specific reasons.
– Improved Services
It provides Workers with more personalised and improved content, performance, features and services on GotCred and its affiliates’ sites. For example, GotCred and its affiliates may use your previous search and browsing history (e.g. the roles you click on), IP address, or your credentials, resume or profile information, to determine relevant search results, Alerts, displays and moderate insights. Such sharing is also performed to facilitate improved data analysis, testing, research, and service improvement.
– More Employers, More Role Listings and More Workers
Such data sharing allows Workers to access an even broader database of job listings and Employers, and for Employers to access more Workers. For example, this allows GotCred to recommend roles for Employers on GotCred or on websites of GotCred affiliates. It also facilitates credential sharing and the display of role listings from the Site to GotCred affiliates’ websites and vice versa.
GotCred or a GotCred affiliate is able to recommend a GotCred Worker (and that Worker’s credentials or resume) to an Employer hosted by GotCred or to an Employer hosted by a GotCred affiliate. Equally, a GotCred affiliate is able to recommend a role listing hosted by a GotCred Employer to a Worker hosted by a GotCred affiliate. GotCred and its affiliates can also share Employer data (such as account information and behavioral data) to provide a better experience to those Employers.
– Better Security for Users
Such data sharing allows GotCred and GotCred affiliates to process your Personal Data for the purpose of improving user security and internal operations, troubleshooting, and detecting and preventing fraud and spam.
4.14 Transfers of Information to Employers
Employer account holders agree to comply with all their responsibilities under applicable data protection rules with respect to the collection, processing and storage of Personal Data, as well as providing adequate protection of all data subject rights provided for under all applicable data protection rules.
4.15 Transfers of Information to Workers
GotCred sends certain Employer-related information to Workers. This includes publishing job ads, company pages, and salary information. As an Employer, when you use GotCred you agree that GotCred may provide this information to Workers.
4.16 Transfers of Information to Service Providers
– Improving our Services
– Maintaining Quality and Protecting Users
GotCred may transfer your Personal Data in limited situations to certain third-party vendors that assist GotCred with protecting our users and maintaining the quality of our services, products and features provided. An example would be vendors GotCred may use for fraud detection purposes. Another example would be vendors GotCred uses to prevent accounts being created using account credentials that have been publicly disclosed.
– Facilitating Payments
GotCred may also share any credit card and related billing and payment information that you provide to GotCred with companies who work on GotCred’s behalf, such as payment processors and/or credit agencies, solely for the purposes of checking credit, effecting payment to GotCred and servicing your account.
– Installing or Using a GotCred App
In order to provide you with certain services and support ad attribution, limited user data may be shared with certain service providers when you install, download or use a GotCred App. This may include your IP address or other unique identifier, and event data related to the installation of the GotCred App.
This may be done for a variety of purposes, including facilitating user log-in through third party accounts. It may also assist GotCred to understand and optimize our users’ complete customer journey by helping us: (i) understand how users arrive to GotCred; (ii) better measure the performance of our ads; and (iii) understand where a user has accessed GotCred through different devices.
Please also be aware that we may also use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable. These service providers have informed us and the general public that they apply security measures they consider adequate for the protection of information within their system, or that they have a general reputation for applying such measures. However, we will not be liable (to the fullest extent permitted by law) for any damages that may result from the misuse of any information, including Personal Data, by these companies.
4.17 Transfers of Publicly Available Information
When users post content on GotCred in a manner that is intended to make that content publicly available and searchable by individuals, GotCred reserves the right to aggregate and share that information with third parties. For example, if an Employer posts a job on GotCred, GotCred may share that job posting or information contained within that job posting with third parties, at GotCred’s discretion (subject to agreement between GotCred and any such third parties). GotCred also reserves the right to share information aggregated from public sources in this capacity.
4.18 Third-Party Sites You Link to from GotCred
4.19 Transfers of Personal Data for individuals in the EU (including the European Economic Area (“EEA”)) and Switzerland
5. Additional Uses and Disclosures of Non-Personal Data
GotCred seeks to use reasonable security measures to help protect against the loss, misuse and alteration of the Personal Data under GotCred’s control. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. In addition, please note that emails, messages sent via your web browser, and other similar means of communication with other users, are not encrypted. Therefore, while we strive to protect your information, we cannot guarantee its security.
– Do Not Track Requests
8. Links to Third-Party Sites
The Site may make available links to other websites. When you click on such links, you may leave our Site. Your web browser may also disclose to the third-party site the URL of the GotCred page you clicked from, and this URL may include search terms and filters you used on GotCred. The Site may also make available company pages, which may contain information provided by third-party Employers.
WE ARE NOT RESPONSIBLE FOR THE INFORMATION COLLECTION, USE, DISCLOSURE OR OTHER PRIVACY PRACTICES OF ANY THIRD PARTY, INCLUDING OUR AFFILIATES, THIRD-PARTY SERVICE PROVIDERS, ANY EMPLOYERS (INCLUDING ANY EMPLOYER THAT PROVIDES A COMPANY PAGE), ANY THIRD-PARTY SOCIAL MEDIA PLATFORM, ANY THIRD PARTY MAKING AVAILABLE THE DEVICES OR OPERATING SYSTEMS FOR WHICH THE SITE IS AVAILABLE, AND ANY THIRD PARTY OPERATING ANY WEBSITE TO WHICH THE SITE CONTAINS A LINK. YOU MAY HAVE RIGHTS DIRECTLY ENFORCEABLE AGAINST THESE THIRD PARTIES SO YOU SHOULD CONSIDER THEIR PRIVACY POLICIES TO LEARN MORE.
9. Acquisitions and Other Reorganizations
10. Exercising Rights with Respect to Personal Data
GotCred users that provide their Personal Data to GotCred may avail of the rights detailed below. If you would like to seek access to Personal Data we hold about you, or if you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, you can contact our Privacy Officer as follows:
Phone: +61 (0)8 9321 8619
Email: [email protected]
Mail: Unit 5, 62 Ord Street, West Perth, WA 6005, Australia
10.1 The Right to Rectify Your Personal Data
GotCred users are able to edit and update most of their Personal Data held by GotCred on the Site, and if you have any queries or complaints, we encourage you to contact our Privacy Officer.
Alternatively, you may make a formal request to have GotCred rectify any inaccurate Personal Data on your behalf by sending an email to [email protected] from the email address associated with your account.
10.2 The Right to Object to or Restrict the Processing of Your Personal Data
If you have any queries or complaints about how we process your Personal Data, we encourage you to contact our Privacy Officer.
Alternatively, you may make a formal request to object to, or restrict, processing of your Personal Data by GotCred. For example, you have the right to object to the legitimate interest processing of your Personal Data by GotCred for marketing purposes. In order to do so, please send an email to [email protected] from the email address associated with your account.
10.3 Opting Out of Marketing Messages and Withdrawing Consent
If you no longer want to receive marketing materials from us based upon your Personal Data, there are several options available to you.
If you wish to opt out of a particular marketing email from GotCred, you may do so by clicking “unsubscribe” (or an equivalent action). Please note that this will only opt you out of that particular marketing message.
If you wish to adjust all your credential shares, you can click on “edit share” (or an equivalent action) to adjust your shares from your account dashboard or contact GotCred Customer Support at [email protected]
In addition, you may opt out of all marketing messages or withdraw your consent from any consent-based processing by sending an email to [email protected] In your message, please detail which activities from which you wish to opt out or withdraw your consent. We will comply with your request as soon as reasonably practicable, and in accordance with applicable laws.
Finally, please note that we may still send other messages to you, such as administrative messages.
10.4 The Rights of Access to and Portability of Your Personal Data
GotCred users are able to access most of their Personal Data held by GotCred on the Site, and if you have any queries or complaints, we encourage you to contact our Privacy Officer.
Alternatively, you may make a formal request to access your Personal Data held by GotCred. In order to do so, please send an email to [email protected] from the email address associated with your account and paste the following sentence in your email: “I am requesting to access my personal data.” GotCred will provide your Personal Data to you in a portable format to allow it to be transmitted to third parties. If you have interacted with GotCred using more than one email address, please send details of the additional email addresses so that we may provide this personal data as well.
10.5 The Right to Delete Your Personal Data
GotCred users can edit and update most of their Personal Data held by GotCred on the Site, and if you have any queries or complaints, we encourage you to contact us here. Alternatively, you may make a formal request to delete your Personal Data held by GotCred.
In order to do so, please email to [email protected] from the email address associated with your account and paste the following sentence in your email: “I am requesting to delete my personal data.” Once your request has been confirmed, GotCred will initiate the necessary steps to execute this exercise, including the deletion of your GotCred account. If you have interacted with GotCred using more than one email address, please send details of the additional email addresses so that we may delete this personal data as well.
PLEASE NOTE: by requesting the deletion of your Personal Data, you will no longer be able to create an account with GotCred using the same email address. If you simply wish to close your account, please click the “close my account” button in your account page. Additionally, if you use “GotCred Apply” for an application or take any other action on the Site using the same email address associated with your deletion request, you may not receive certain communications associated with those actions from GotCred or other GotCred users.
10.6 Some Limitations
Such rights of rectification, objection, restriction, access, portability and deletion are subject to certain limitations, as provided for by applicable laws. Individual requests will be completed within the time allotted by relevant regulations, which starts to run from the point of GotCred confirming your request. Where permitted, please note there may be a charge for subsequent requests from the same individual, which will be determined by GotCred and only imposed to the extent permitted by applicable law.
11. Personal Data from Individuals in the EEA and Switzerland
11.1 Privacy Shield Principles and Framework
11.2 Principle of Onward Transfer
In the context of an onward transfer of data to a third party, a Privacy Shield organization has responsibility for the processing of Personal Data it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. GotCred shall remain liable under the Principles if its agent processes such Personal Data in a manner inconsistent with the Principles, unless GotCred proves that it is not responsible for the event giving rise to the damage.
11.3 GDPR Protections
GotCred transfers made according to the Privacy Shield Framework are performed based on agreements that also incorporate the protections and requirements provided for under Chapter V (and Article 28, where appropriate) of the GDPR. This incorporates EU data protection requirements to ensure adequate protection of such personal data transfers.
11.4 Independent Dispute Resolution for Individuals in the EU and Switzerland
In compliance with the US-EU (applicable in all EEA countries) and Swiss-US Privacy Shield Principles, GotCred commits to resolve complaints about your privacy and our collection or use of your Personal Data.
12. General Inquiries and Complaints
12.1 Contacting GotCred
You may contact GotCred via post to Unit 5, 62 Ord street, West Perth WA, Australia 6010 or you may contact us via our Site contact form. If you would like to contact GotCred’s Data Protection Officer, please send an email to [email protected]
If you believe your data protection rights have been infringed by GotCred, you have the right to complain to the appropriate data protection supervisory authority in your jurisdiction.
In you are in Australia, you may refer the matter to the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Complaints must be made in writing.
Phone: 1300 363 992
Mail: Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001